Login

Country

Cart

Your cart is empty

Refund policy

Return & Refund Policy
Last updated: 10 November 2025
Because DEAR ROMEO products are made-to-order and personalised, we don’t offer refunds or returns for change of mind. Please review your card preview carefully before checkout. Personalised items (our cards)
  • No change-of-mind refunds or returns.
  • Spelling, punctuation, capitalisation and image placement/cropping are the customer’s responsibility. We print exactly as approved at checkout.
  • Minor colour variations may occur due to screen and print differences and are not considered faults. 
If there’s a problem (damage, wrong item, or fault) We’ll make it right. If your order arrives damaged, you receive the wrong item, or there is a manufacturing fault, please contact us within 30 days of delivery. Email: hello@dearromeo.co Include: your order number, a brief description, and clear photos of the issue and packaging. What counts as damage or a fault:
  • Damage to the card, envelope, or packaging that occurred before delivery (e.g. torn, stained, bent beyond reasonable handling).
  • A printing or production fault, such as incorrect alignment, missing photo or text, or smudged printing.
  • Receipt of the wrong design or message from what was ordered.
  • Normal wear and tear from postal handling, or minor creasing typical of mail delivery, are not considered faults.
Remedies:
  • We’ll first offer a free reprint/replacement.
  • If a replacement isn’t possible, we’ll issue a refund to your original payment method.
  • We may ask you to return the item for inspection (we’ll provide a prepaid label and the return address if a return is required).
Items sent back to us without prior approval or without a provided return label will not be accepted. Shipping & Delivery All DEAR ROMEO orders are shipped via Australia Post (or another courier as notified). Once your order has been dispatched, it becomes the responsibility of the carrier. We are not liable for delays, loss, or damage that occurs while the item is in transit. However, if your order arrives in poor condition due to obvious mishandling in shipping, please contact us at hello@dearromeo.co within 7 days of delivery and include photos. We’ll assist you in lodging a claim with the carrier and do our best to help resolve it. Non-returnable items
  • Personalised/custom products (our cards), except where damaged, incorrect or faulty.
  • Gift cards.
  • Hazardous materials or flammable liquids (not typically sold by us). 
Exchanges As our products are personalised, exchanges aren’t available. If there’s an issue covered above, we’ll reprint or replace. Refund timing Once we’ve reviewed your request or received any required return, we’ll confirm approval. If approved: 
  • Reprints are initiated promptly; or
  • Refunds are processed to your original payment method within 10 business days. 
Your bank or card provider may take additional time to post the refund. If 15 business days have passed since our approval and you haven’t received it, please contact us at hello@dearromeo.co. Australian Consumer Law Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a remedy for goods that are faulty, not as described, or otherwise fail to meet consumer guarantees.