Shipping policy
Last updated 15th October 2026
Every Dear Romeo card is printed and hand-wrapped at our Mail House in Sydney, then posted with Australia Post, direct to your recipient or to you.
When your card is sent
Order before 9am (Sydney time) on a business day and we’ll send it the same day. Orders placed after 9am, or on weekends and public holidays, are sent the next business day. If our Mail House is closed or sending times change, we’ll let you know on our website before you order.
Delivery within Australia
| Option | Price | Tracking | NSW | VIC, QLD, SA, ACT | TAS, WA, NT |
|---|---|---|---|---|---|
| Standard Post | $3.00 | No | 3–5 business days | 5-6 business days | 6–7 business days |
| Priority Post | $4.00 | No | Up to 3 business days | Up to 4 business days | Up to 4 business days |
| Tracked Letter | $5.90 | Yes | 3–7 business days | 4–7 business days | 4–7 business days |
| Express Post | $9.50 | Yes | 1–2 business days | 1–3 business days | 1–3 business days |
Delivery times are Australia Post's estimates from the day we send your card. Regional areas can take a little longer.
Delivery to New Zealand
Standard Post, A$15, tracked. Metro New Zealand: 2–7 business days. Allow extra time for rural and regional addresses.
Sending from overseas
You don't need to live in Australia to send a Dear Romeo card. Order and pay online from anywhere in the world, add your recipient's address in Australia or New Zealand, and we'll post it direct to them.
If your card doesn't arrive
Write to us at hello@dearromeo.co. We'll check the dispatch date and address with you, and once the delivery window has passed, we'll reprint and send it again or refund you, as set out in our Refund Policy. With Tracked Letter and Express Post, you can follow your card along the way.
Addresses
Please check your recipient's address before checkout. If a card comes back to us because the address was incorrect, re-sending may incur a new postage fee.
Christmas 2026
Our Christmas order dates will be here by early November.
Your rights
Your order remains our responsibility until it is delivered, or delivery is attempted, to the address you gave us. Nothing in this policy limits your rights under the Australian Consumer Law.