Terms of service
DEAR ROMEO – Terms of Service
Last updated: 10 November 2025
OVERVIEW DEAR ROMEO is a brand operated by Dalton & Hughes Pty Ltd ( 76 642 930 701), an Australian company. When you use our Services or make a purchase, you are entering into a contract with Dalton & Hughes Pty Ltd trading as DEAR ROMEO (“we”, “us”, “our”). We operate this store and website, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience. DEAR ROMEO is powered by Shopify, which enables us to provide the Services to you. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or have consent from your parent or guardian. You agree to provide accurate and complete information when creating an account or making a purchase.
SECTION 2 – OUR PRODUCTS
We take care to present our products accurately, but colours and appearance may vary from screen to print. All product descriptions are subject to change without notice. We reserve the right to discontinue or limit products at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Orders are accepted once payment has been processed and confirmed. Because all products are personalised and made-to-order, orders cannot be cancelled or changed once production has begun.
SECTION 3A – PERSONALISED CONTENT & UPLOADS
You may submit text and/or images (“User Content”) for printing. You warrant that you own or have the necessary rights to the content, and that it is not unlawful, defamatory, pornographic, hateful or infringing. We may refuse or cancel any order containing inappropriate content. Spelling and image placement are your responsibility. Minor colour variations are not considered faults.
SECTION 4 – PRICES AND BILLING
Prices are shown in AUD and are subject to change without notice. Posted prices exclude taxes or shipping unless stated. You agree to provide accurate payment details and authorise charges on your payment method.
SECTION 5 – SHIPPING AND DELIVERY
All orders are shipped via Australia Post (or other carriers). Delivery times are estimates only. Once transferred to the carrier, title and risk pass to you. We are not liable for delays, loss or damage in transit. If your parcel arrives damaged, contact us within 7 days at hello@dearromeo.co with photos.
SECTION 6 – INTELLECTUAL PROPERTY
All designs, text and materials on the Services are owned by DEAR ROMEO or our licensors. You may not reproduce, modify or exploit any content without permission. You retain ownership of your uploaded content but grant DEAR ROMEO a licence to print and fulfil your order.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools 'as is'. We are not responsible for their accuracy or performance.
SECTION 8 – THIRD-PARTY LINKS
Links to third-party websites are provided for convenience only. We are not responsible for their content or policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
DEAR ROMEO is powered by Shopify, which provides the e-commerce infrastructure for our store. Shopify is not a party to transactions between you and DEAR ROMEO.
SECTION 10 – PRIVACY POLICY
Personal information is governed by our Privacy Policy. Personalised data is used only to fulfil your order and is not sold. Shopify also processes your data under its own privacy policy.
SECTION 10A – USE AND DISCLOSURE WITHIN OUR COMPANY
DEAR ROMEO is operated by Dalton & Hughes Pty Ltd. Personal information collected through our Services may be used or shared within Dalton & Hughes Pty Ltd and its related brands for operational, fulfilment, and customer-support purposes. We will only use your personal information for marketing by another Dalton & Hughes brand if you have opted in or would reasonably expect such communication.
SECTION 11 – FEEDBACK
If you provide feedback or reviews, you grant DEAR ROMEO a royalty-free licence to use that content in connection with our Services.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors and cancel orders where necessary.
SECTION 13 – PROHIBITED USES
You may not use our Services to upload unlawful, hateful or infringing content. We may suspend or terminate your access for violations.
SECTION 14 – TERMINATION
We may suspend or terminate your account at any time without notice for breach of these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided 'as is' and 'as available' without warranties of any kind.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, DEAR ROMEO and its affiliates are not liable for indirect, incidental or consequential damages. Nothing in these Terms limits your rights under the Australian Consumer Law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless DEAR ROMEO and its partners from any claims arising from your use of the Services or breach of these Terms.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia. You submit to the jurisdiction of its courts.
CONTACT INFORMATION
DEAR ROMEO (Dalton & Hughes Pty Ltd)
Email: hello@dearromeo.co
Australia ABN: 76 642 930 701